Hi!
We have listed of the most frequently asked questions.
We find that most people’s questions are answered satisfactorily in this way.
Here is the list of questions. The answers are below.
- Q1. Do vGuitar Lessons work with Windows PC and Apple Mac?
- Q2. There is a song I want to learn but it’s not on the list. Could Ben create a lesson for me?
- Q3. I am a new guitarist and I would like to know which lessons are best for beginners.
- Q4. I purchased a lesson but the download time has expired. Please can you add more time for me to download my lesson?
- Q5. I would like to use your lessons, but can I download them and watch them again and again? Or can I only view them once?
- Q6. Will my personal details get leaked to other companies? I don’t want to be spammed!
- Q7. I signed up for the 12 free lessons, but I didn’t get all 12 emails. Can I get my missing lessons?
- Q8. I paid $2 to become a Fast Track member. How do I access all the lessons?
- Q9. The entire archive (over 48 songs) is showing in my cart but I only want to purchase 1 lesson.
- Q10. I just paid for some guitar lessons, but I don’t know how to view them. Will you email them to me? Will you post them to me? Have I been conned?
- Q11. I downloaded my guitar lessons but I am having trouble viewing them.
- Q12. I purchased all songs as part of the $97 offer, but Ben has just added a new song. Am I entitled to access the new song for free?
- Q13. I would really like to download your guitar lessons but I am concerned about paying for things over the Internet.
- Q14. What model is Ben’s guitar?
- Q15. I want to buy a guitar. What guitar should I get?
- Q16. Ben’s guitar sounds so cool! How do I get my guitar to sound the same??
- Q17. I would like to ask Ben a specific question about a specific guitar lesson.
F.A.Q.
(Frequently asked questions)
Q1. Do vGuitar Lessons work with Windows PC and Apple Mac?
Answer. Yes.
Q2. There is a song I want to learn but it’s not on the list. Could Ben create a lesson for me?
Answer. 2 years ago the answer would have been yes! But these days, with over 100,000 members, Ben finds it impossible to create custom lessons for everybody. Nowadays Ben looks at all the requests and chooses just a few lessons at a time.
Q3. I am a new guitarist and I would like to know which lessons are best for beginners.
For beginners. We recommend the following.
- Wonderful Tonight - Eric Clapton
- Rock n Roll (as featured in lesson 10)
- Labamba
- Blackbird – The Beatles
- Basket Case – The Beatles
- Sweet Home Alabama - Lynyrd Skynyrd
For Intermediate,
- Good Riddance - Greenday
- All Right Now – Free
- More Than Words – Extreme
- Walk This Way - Aerosmith & Run DMC
- Wonderwall – Oasis
For Advanced players (and anybody looking for a challenge!)
- Stairway to Heaven - Led Zeppelin
- Hotel California - The Eagles
- Sultans of Swing - Dire Straits
- Tears in Heaven - Eric Clapton
- Back In Black - AC/DC
Ben’s advice: “Don’t be shy. If you like the song then try the lesson. You will make more progress by having a go. Learning songs is a great way to improve your skills.”
Q4. I purchased a lesson but the download time has expired. Please can you add more time for me to download my lesson.
Answer. Yes. Please email support@vguitarlessons.com.
Please put “please extend time” in the subject line.
Be sure to include your username, and the order number so we can locate your transaction easily. (The order number is usually 4 or 5 digits. It can be found in “My Files” on the website.) Please allow up to 3 days for your request to be processed.
Q5. I would like to use your lessons, but can I download them and watch them again and again? Or can I only view them once?
Answer. Yes you can download them and save them to disk, you can watch them as many times as you like once they are on your hard drive.
If there was ever a problem, we would allow you to download your files again.
Simply email support@vguitarlessons.com
Q6. Will my personal details get leaked to other companies? I don’t want to be spammed!
Answer. No! We would never pass your details onto any other third party. Our database of clients is very valuable to us and we would never do anything to upset you.
Q7. I signed up for the 12 free lessons, but I didn’t get all 12 emails. Can I get my missing lessons?
Here are all 12 free vGuitar lessons!
Do you know any friends who would find these lessons interesting?
Forward this email to your friends so they can view these lessons!
1) http://www.vguitarlessons.com/e_course/part15_26.htm
2) http://www.vguitarlessons.com/e_course/part2_523.htm
3) http://www.vguitarlessons.com/e_course/part3_249.htm
4) http://www.vguitarlessons.com/e_course/part4_642.htm
5) http://www.vguitarlessons.com/e_course/part5_739.htm
6) http://www.vguitarlessons.com/e_course/part6_929.htm
7) http://www.vguitarlessons.com/e_course/part76_59.htm
8) http://www.vguitarlessons.com/e_course/part86_26.htm
9) http://www.vguitarlessons.com/e_course/part9_177.htm
10)http://www.vguitarlessons.com/e_course/part10_467.htm
11)http://www.vguitarlessons.com/e_course/part11_295.htm
12)http://www.vguitarlessons.com/e_course/part12_668.htm
Q8. I paid $2 to become a Fast Track member. How do I access all the lessons?
Answer.
- Go to the website.
- Login
- Click on “Free Lessons” in the top menu.
Notice: Fast track lessons are not downloaded from the “My Files” area. However full lessons are.
Q9. The entire archive (over 48 songs) is showing in my cart but I only want to purchase 1 lesson.
Answer.
Please click 'edit cart'
Then click 'Check all'
Then click 'Update'
This will clear your cart so you can just add the songs you want.
Please email the above address using 'Feedback' as the subject title.
Q10. I just paid for some guitar lessons, but I don’t know how to view them. Will you email them to me? Will you post them to me? Have I been conned?
Answer. No you have not been conned.
Please login to your account and go to ‘My Files’.
Click on the small button that says “view”.
You will then be able to click on each lesson and download them to your hard drive.
Q11. I downloaded my guitar lessons but I am having trouble viewing them.
Answer.
-Firstly you need to unzip the file. Use standard un-zipping software usually provided with Microsoft windows or Mac OS X.
- If you experience a problem unzipping the file, please return to the website and download the file again from the “My Files” area. Your account is automatically set to allow 2 downloads to the same computer just incase you experience a problem. In most cases, the file will unzip fine the second time. It’s possible the download was interrupted the first time, corrupting the file.
Once unzipped, inside the folder is an .mp4 video file.
You will need VLC, QuickTime or Real Player to view the video guitar lesson.
VLC player
http://www.videolan.org/vlc/
QuickTime
http://www.apple.com/quicktime/download/win.html (For Windows)
Or
http://www.apple.com/quicktime/download/mac.html (for Apple Mac)
Real Player
http://uk.real.com/player/select/
Q12. I purchased all songs as part of the $97 offer, but Ben has just added a new song. Am I entitled to access the new song for free?
Answer. Sorry, The $97 archive deal only applies to the songs in the catalog at the time you purchased. We realize this may be disappointing, but please remember, the $97 offer is already heavily discounted. This allowed you to get over 48 great guitar lessons ($500 worth of lessons) for less than $2 each! This was already a great deal, so there is nothing to feel disappointed about.
Q13. I would really like to download your guitar lessons but I am concerned about paying for things over the Internet.
We understand your concern. It is natural to be cautious. But we can assure you that our payment processing system is as safe and secure as they come. There is nothing to worry about.
We use a system called 2CO to process our payment. Their security and fraud prevention is so tight that sometimes I feel they are too cautious! We accept all major card types.
We accept Paypal which is well know internet payment system (owned by eBay) used by over 100 million people. You can fund a paypal account and then use those funds to pay for things on various different website (such as vGuitar).
Neither us (vGuitar) nor 2CO keep any records of your payment details.
I REPEAT. WE DO NOT AND CANNOT SEE YOUR CARD DETAILS!
I can assure you that we have processed thousands of successful transactions with no problem whatsoever. Our customers are very happy.
Please feel safe to try out our guitar lessons.
(You can view customer comments on each lesson on the website).
Q14. What model is Ben’s guitar?
The blue electric was custom made for Ben for his 18th birthday by a man called Bob Gill in England.
Unfortunately it was stolen in a house burglary, so if you ever see it around and recognize it please let us know as we would love to get it back! :-(
Ben replaced the stolen guitar with a PRS custom 24. (You can see this in lessons such as Sultans of Swing). And a Gibson Les Paul (as seen in lessons such as Back in Black by AC/DC)
The acoustic that Ben uses is a medium priced Yamaha steel string electro-acoustic.
Q15. I want to buy a guitar. What guitar should I get?
I recommend Yamaha as the best value. They have a huge range to choose from at prices to suit all budgets. The cheapest electric is called a Yamaha Pacifica.
The Pacifica is a good value low budget electric guitar. It is suitable for beginners.
If you have more money to spend there is a huge range between $300 and $1000.
If you want the very best. Take a look at Fender, PRS and Gibson.
Please remember, you get what you pay for. If you are fortunate enough to have the money, a medium priced guitar will perform better and stay in tune easier.
I do not recommend buying the cheapest electric or acoustics that are available for less than $100. They will not help your playing.
For Amplifiers. Marshall are the classic amp. They offer a huge range to suit all budgets. Also Line 6 offer a good range.
I recommend you travel to a music shop and try all the different equipment available. It’s fun, and the staff are usually very happy to answer your questions.
Q16. Ben’s guitar sounds so cool! How do I get my guitar to sound the same??
The sound I get is because I use a fully valved Marshall amp.
Fully valved amps are more expensive but you can find them on eBay.
They are considered more professional because they dont operate very quietly.
However, modern digital technology does a very good job of emulating this great sound. Products such as Line 6 pod, Deglitch effects pedals, and Boss effects pedals help you emulate a great sound.
The valves create the sharp clean sound.
I also use some reverb (built into the amp) to soften the sound.
For distortion / overdrive sound (for rock).
This is also done by the amp. The amp has a B channel (sometimes called a boost channel). Most amps have this feature.
If you are thinking of buying an amp I recommend you choose one that has reverb and distortion / gain / overdrive built in. Valve amps are best but they cost more money.
Contrary to popular belief, the settings on the amp and guitar are not that important.
I tend to turn all the knobs up on the guitar. Then set the tone knobs to 50% on the amp. I use the pickup selector switch to change between a sharp or soft sound.
Q17. I would like to ask Ben a specific question about a specific guitar lesson.
Please email ben@vguitarlessons.com
If you question has not been answered here, please email support@vguitarlessons.com
Thank you
The vGuitar Lessons Team. |
